Warranty / Registration

If It happens that your Black Ice Audio product develops an issue, then there are a few things you need to know:

   

1 Review our FAQ

Before reaching out to your dealer or the Black Ice Audio staff or sending the product back for  warranty work, please read the FAQ section located here on the website. Most likely the issue you are experiencing can be solved by checking a few components of the product.

   

2 Contact Black Ice Audio

If you have read the FAQ section and have troubleshoot the issue but were unable to resolve it then it is time to contact your dealer or Black Ice Audio. We prefer you contact Black Ice Audio first before contacting your dealer as we may be able to solve the issue with a phone call or an email. Contact us

   

3 We handle the shipping

If we are unable to solve the problem then we shall issue a shipping label or make arrangements for a shipping company to pick up the product at your location within the first 30 days of purchase. *Note - After the first 30 days it is the customer’s responsibility to make the arrangements for the product to be shipped back to Black Ice Audio located in Brookeville, Maryland.

     

4 Dedicated & timely service

Once we have the product in for service, parts and labor plus shipping the product back will be covered under the terms of warranty. The vacuum tubes have different warranty periods and will be covered under their warranty terms.

 
General Warranty info

WHO IS PROTECTED BY THIS WARRANTY

Your Black Ice Audio warranty protects the original owner , so long as the original bill of sale is presented when warranty service is required. In addition, the warranty card included with you amplifier must be submitted within thirty days of purchase otherwise the warranty will be good for only 1 year.    

WHAT IS COVERED BY THE WARRANTY

Your Black Ice Audio warranty covers all defects in material and workmanship with the following specified exceptions. These are: (1) Electron tubes are warranted for one year or 1,000 hours which ever comes first; (2) Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance) (3) modifications to the amplifier (4) damage occurring during shipment (claims must be presented to the carrier) (5) damage to or deterioration of any accessory or decorative wooden surface (6) damage resulting from failure to follow instructions contained in your owner's manual (7) damage resulting from the performance of repairs by someone other than Black Ice Audio or an authorized Black Ice Audio warranty station (8) any Black Ice Audio unit on which the serial number has been effaced, modified or removed (9) units used as demonstration or display models prior to purchase by the original consumer owner (10) units used for the purpose other than home use.    

HOW TO OBTAIN WARRANTY PERFORMANCE

If your Black Ice Audio unit ever needs service, write to us at Black Ice Audio Inc., PO Box 218, Brookeville, MD 20833 (Att. Customer Relations Department). We may direct you to an Authorized Black Ice Audio Warranty Station, or ask you to send your unit to the factory for repair in which case we'll supply a Service Return Authorization and complete shipping instructions. Either way, you'll need to present the original bill of sale to establish the date of purchase. Please do not ship your Black Ice Audio unit to the Maryland address without our prior written authorization. If service under this warranty is not necessary, but you have questions regarding the installation or operation of your unit, please write to our Customer Relations department at the address above.    

WHO PAYS FOR WHAT

Black Ice Audio will be happy to pay all labor and material expenses for all repairs covered by this warranty. If necessary repairs are not covered by this warranty, or if a unit is examined which is not in need of repair, you will be charged for the repairs or examination. Although you must pay any shipping charges incurred in getting your unit to an authorized warranty station or to the factory, we will pay return shipping charges if the repairs are covered by the warranty. Please be sure to save the original shipping cartons because a nominal charge will be made for additional cartons.    

LIMITATION ON IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE LENGTH OF THIS WARRANTY, UNLESS OTHERWISE PROVIDED BY STATE LAW.    

EXCLUSION OF CERTAIN DAMAGES BLACK ICE AUDIO'S LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT AT OUR OPTION, OF ANY DEFECTIVE PRODUCT AND SHALL IN NO EVENT INCLUDE INCIDENTAL OR CONSEQUENTIAL COMMERCIAL DAMAGES OF ANY KIND.    

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.    

This warranty gives you specific legal rights and you may also have other rights which vary from state to state. We sincerely thank you for your expression of confidence in Black Ice Audio products. The amplifiers have been painstakingly assembled by highly trained crafts' people.    

It should give you many years of musical enjoyment.
Product Warranty - Quick Reference

FOZ SSX

• Chassis and Transformers:  12 Months
• Electron Tubes:  6 months or 500 hours whichever comes first  

 

FOZ XTR

• Chassis and Transformers:  6 Months  

 

Fusion 9 MKIII

• Chassis and Transformers:  12 Months
• Electron Tubes:  6 months or 500 hours whichever comes first  

 

Fusion F11

• Chassis and Transformers:  2 years
• Electron Tubes:  1 year or 1,000 hours whichever first  

 

Fusion F22

• Chassis and Transformers:  2 years
• Electron Tubes:  1 year or 1,000 hours whichever first  

 

Fusion F35

• Chassis and Transformers:  2 years
• Electron Tubes:  1 year or 1,000 hours whichever first  

 

Fusion F100

• Chassis and Transformers:  3 years
• Electron Tubes:  1 year or 1,000 hours whichever first  

 

Fusion F159

• Chassis and Transformers:  2 years
• Electron Tubes:  1 year or 1,000 hours whichever first  

 

Fusion F360

• Chassis and Transformers:  2 years
• Electron Tubes:  1 year or 1,000 hours whichever first  

 

Fusion DAC Transport

• Chassis and Transformers:  2 year
• Electron Tubes:  1 Year or 1000 hours whichever first  

 

Glass FX 10

• Chassis and Transformers:  12 months
• Electron Tubes:  6 months or 500 hours whichever comes first  

 

Glass FX DAC DSD WIFI

• Chassis and Transformers:  12 Months
• Electron Tubes:  6 months or 500 hours whichever comes first  

 

Glass FX Headphone Amp

• Chassis and Transformers:  12 Months
• Electron Tubes:  6 months or 500 hours whichever comes first

PRODUCT REGISTRATION

Please fill out and return the warranty registration card within 10 days of purchase - or warranty period will be reduced by half. All information will reamin confidential

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